Unit Code

BSBCMM511

Unit Name

Communicate with Influence

Name of the Document

Student Guide

About the Trainer and Assessor Guide

This Trainer and Assessor Guide has been designed to provide information about how the assessments will be conducted in this unit of competency to assess the skills and knowledge of students undertaking a face to face mode of study. It will also ensure that the assessment process is fair, flexible, valid and reliable and evidence collected meets the rules of evidence which includes authenticity, validity, sufficiency and currency.

This guide must be read in conjunction with the Student Assessment Booklet for assessment instructions.

Please read all the information in this Trainer and Assessor Guide before conducting any assessment for this unit.

PART 1: Assessment information: This part contains information on the assessment for this unit of competency and how an assessment will be conducted throughout this unit to achieve the competency.

It also explains the record-keeping requirements, plagiarism, reasonable adjustments, assessment appeals and other instructions necessary for the assessor to assist them to conduct an accurate assessment, including:

Purpose of the assessment

Conditions, context, required resources and location of the assessment

Assessment criteria

Assessment tasks

Outline of evidence to be collected

Evidence criteria used to judge the quality of performance

Administration, recording and reporting the requirements, including special adjustments, appeals, reasonable adjustments and assessor intervention.

PART 2: Assessment tasks and marking guides (model answers for tasks): This section contains assessment task information to successfully administer the assessment and the marking guides to make a valid judgment about whether competency has been achieved or not.

In each assessment task, the assessor will find the following information, which may include but is not limited to :

Task instructions

Role play/practical demonstration/scenario information

Information on resources required, where applicable (e.g. equipment, setting up the simulation environment)

Marking guide

Assessment feedback sheet

Appendix 1 – Resources required for the unit.

Assessment Information

The following section within the document specifies and provides information regarding the assessments that the students will complete for this unit of competency.

You will find all the necessary information to complete the assessment tasks, such as:

Purpose of the assessment

Context and Conditions for the assessment

The resources required

Performance evidence

Knowledge Evidence

Brief description of the assessment tasks to be conducted

Purpose of the Assessment
The purpose of the assessment is to determine competency in the unit BSBCMM511 – Communicate with Influence.

Context and Conditions for Assessment
To comply with the assessment conditions of this unit:

You must demonstrate adequate skills and knowledge evidence by providing a satisfactory outcome for each assessment task. You will be marked against the recommended model answers in the Trainer and Assessor guide.

You will have access to suitable facilities, equipment and resources, including template documentation, e.g. e.g. minute meeting template, delivery plan, communication policy, etc. to undertake the assessment tasks for this unit of competency.

ASOC will conduct the practical assessment for this unit in its classroom located at Level 4, 123 Lonsdale Street, Melbourne, VIC 3000.

Knowledge assessment for this unit will be conducted at the ASOC classroom at the location identified on the timetable.

All ASOC Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Resources Required
In addition to the resources specified below, you will be required to have access to task resource requirements specified before each task:

Computers with access to the internet and MS Office Applications, including MS Word, Adobe Acrobat Reader and working web browser.

ASOC learner’s resource for BSBCMM511 – Communicate with Influence.

Access to ASOC simulated business environment.

Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

Participate in and lead at least two meetings

Prepare and make a presentation to two different groups.

In the course of the above, the candidate must

Communicate with key stakeholders to position the business to best effect including:

Listening actively

Understanding information needs of others

Adapting communication to suit the audience

Identifying suitable platform for presentations

Presenting reliable information

Designing the presentation to meet the needs of the audience

Answering questions clearly and concisely.

Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

Industry, media and government organisations, events and communication channels that are relevant to the organisation

Cross-cultural communication

Techniques for negotiation, mediation, conflict resolution and incident de-escalation

Structured and inclusive meeting procedures

Organisational policies and procedures relevant to:

Presenting and negotiating

Leading and participating in meetings

Making presentations communication tone, structure, style and impact on others

Relevant organisational policies and procedures on confidentiality of information.

Assessment Tasks
To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks within the date and time specified in the session plan. This will demonstrate that you have all the required skills and knowledge for this unit.